Services

Enhanced Warranty and Maintenance Contracts

At Condot Systems Pvt. Ltd. (CSPL), our product range has field proven reliability. Also supported by Long MTBFs (Mean Time between Failures) that assures that once installed and commissioned, your systems will give a long, reliable life. However like all technology, failure and damage can occur to critical production equipment that can bring your productivity to a standstill.


Our Enhanced Warranty and Maintenance Contracts are designed to identify failures quickly, and provide qualified and rapid response to service requirements and have your installations operational with minimum down time.


The features of the contracts offered comprise of priority response, remote diagnostics and built in preventative maintenance. In combination with our On-Line support contracts for application assistance, we provide non-comprehensive support package to maximise the performance of your investment.


Enhance warranty - is our standard warranty that provides 12 months cover, from system delivery, for all parts and labour expenses in the event of a component or system failure. Three months on site support is included, followed by 9 months cover on a return to factory basis. All warranty returns receive priority scheduling.


• Enhanced Warranty provides –


» 12 months on–site response with all labour, travel and expenses included.

» Preventative maintenance visit


• Maintenance Contract with Options –


» Inclusive of all parts and spares

» Preventative maintenance visits


• Standard features include –


» All telephone support with priority response

» Remote diagnostics

» Priority on-site response

» Significant discounts on spares and on site labour charges

» Free of charge labour for all factory service (failed systems and components returned to
   Condot Systems Pvt. Ltd.) with priority scheduling.

» On expiry of the warranty, a range of maintenance options are recommended.


• Warranty and Maintenance -


» Software Maintenance can be done remotely with priority response

» Software updates and upgrades can be done remotely